Answer to help your customers feel more comfortable completing their purchase.

Orders placed before 8AM Monday to Friday are normally processed the same day. Orders placed after 8AM Friday aren’t processed until Monday.During Offer Periods, Black Friday and Christmas this may be a little longer.

Normal UK delivery is between 1-3 working days. During Offer Periods, Black Friday and Christmas, this may be a little longer.

For International orders please check your email confirmation for delivery times.

We’re always kind to our customers, so please send an email and our lovely team will take care of you. Email us at hello@theessencevault.co.uk and let them know of your situation. You deserve your favourite fragrances for the best price!

Not a problem, we’ll get you covered! Just send an email to hello@theessencevault.co.uk and let us know your order number. We answer emails 9am from 5pm.

Please note as with all fragrances, they must be kept out of direct sunlight and away from hot/cold elements. Failure to do so may result in your product being affected.